Eahm2019 | ISS - international pioneer in facility services

28th Congress of the European Association for hospital managers

Iss Eahm 2019 Ghent Belgium

ISS is an international pioneer in facility services. Our activities started in 1901 in Copenhagen. Today, ISS operates in more than 70 countries across 5 continents. We deliver worldwide, with more than 500,000 motivated employees, facility services to over 200,000 customers. We are market leader in more than 20 countries, including the Nordic countries, the UK, Switzerland and Belgium. In Europe, ISS is the tenth largest employer.

The services of ISS are grouped into four pillars, which in turn cover dozens of facilities services. We offer catering, cleaning, office support and property solutions. The strategic focus of ISS is based on daily presence and facility services at the premises of our customers. By combining and managing our services smart, we can create the most value for our customers.

ISS offers 3 types of outsourcing of facility services that evolve systematically:

II single services: ISS performs one facility service, for example catering
II multi services: ISS combines a number of facility services, for example: cleaning, window cleaning, handyman, …
II integrated facility services (IFS): ISS coordinates and performs facility services under the direction of an ISS Contract Manager at the customer’s premises.

Our business model is driving us towards becoming the world’s greatest service organisation. To get there we will self-deliver a consistent and excellent service performance, as defined in our value proposition, enabling our customers to focus 100% on their core business.

All of our services are performed by ISS's own staff, who are able to work in both specialized as all-around teams, where necessary supplemented and supported by external technical experts. Our key point of differentiation is the ability to empower our people, and spark the power of the human touch in our service performance. With a deep sense of purpose, we help our customers reach their goals – as part of their offering and as an extension of their organisation. This is our way of providing essential value: more ease, higher effectiveness and better experiences to people and businesses, every day.

Beyond our ambition to provide great service, in every moment and in every interaction, being great also means striving for continuous improvements, best-practice sharing and innovation. Further, leveraging our scale in terms of volume and concepts and developing talents across the organisation, has provided us with a strong foundation for continued progress. Our people, who are at the heart of our business, are our key assets in driving the successful execution of our strategy.


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